Account & gameplay
For account problems, missing purchases, and bugs. Include your character name, the time, and what happened.
Email supportSupport
How can we help?
Start with server status, or choose the right contact below.
Player reports
Report abuse or illegal content with the player or guild name, approximate time, and any relevant screenshots.
Report abusePrivacy & your data
Request a copy or correction of your data. To delete your account, use Settings in the game or our deletion guide.
Email privacySecurity reports
Found a vulnerability? Send the details privately so we can investigate. Please leave other players’ data untouched.
Email securityBefore you write
- Include your character name, device, app version, and steps to reproduce a bug.
- Check the devlog for announced alpha updates and resets.
- For purchases, see refund help.
- For deletion, follow the account deletion guide.
- Ban appeals go to [email protected] for human review.